Troubleshoot video errors, buffering, and freezing

Many factors can cause video playback issues, such as internet or device connectedness.

If a video is freezing, buffering, or you get one of these errors, you may exist experiencing a video playback issue:

  • An error has occurred.
  • Playback mistake. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went incorrect. Tap to Retry.

By troubleshooting your cyberspace or device connection, your video may play without playback bug. Start by checking your cyberspace speed, then check the steps for your device.

Troubleshoot cyberspace and device connection

Try following the steps below to troubleshoot your internet and device connections.

Internet speed

The quality of your dwelling house or mobile network tin touch on how smoothly YouTube videos play, and whether videos play in Hd.

  • Check the YouTube video's resolution and the recommended speed needed to play the video. The tabular array beneath shows the approximate speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K xx Mbps
HD 1080p 5 Mbps
HD 720p 2.v Mbps
SD 480p 1.1 Mbps
SD 360p 0.7 Mbps
  • Try running an internet speed test to make certain your internet tin support the selected video resolution. Y'all tin can also modify the quality of your video to meliorate your experience.

Note: The actual speed that your device gets may vary from the number given when yous run an 'net speed test.' The difference can be due to numerous factors including:

  • Wi-Fi performance
  • Fourth dimension of day
  • How your ISP connects to YouTube
  • How many devices are on your network: If there are a few devices on your network, then the connexion is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You tin also find out if your internet Service Provider is HD Verified; past visiting the Video Quality Report.
  • If y'all're interested in seeing more info on how your videos are played back, bank check out Stats for Nerds.
  • Try restarting your net connection if the above suggestions don't amend your connection.

Smart TVs, Chromecast, and game consoles

To ready playback issues with your smart Television set, Chromecast, or game panel -

  • Restart the YouTube app.
  • Restart your device: Exercise a hard restart by disconnecting the power and so reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device'due south firmware/system software.

For the YouTube app or mobile site, try some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile information connection and so turn it on again.
  • Clear the YouTube app'due south cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest bachelor version of the YouTube app.
  • Update to the newest available version of Android.

Mobile site

  • Articulate your browser's enshroud and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a greenish or black screen in the video actor

If you can hear the sound of a YouTube video, but the video player is greenish or black, try to:

  • Use a different browser to picket the video.
  • Clear your browser'southward cache and cookies.

If that doesn't work, try some of these troubleshooting tips.

Troubleshoot audio problems

If you can't hear any audio from a YouTube video, the volume push may be turned off . Try some of the post-obit troubleshooting steps:

  • Make sure the sound/volume is turned on for your browser or device.
  • Check your device's sound settings.
  • Restart your browser or device.

Other types of issues

Issues with YouTube Paid Products;

If the in a higher place steps don't work and you:

  • Bought a movie or TV bear witness on YouTube, OR
  • Are an active paid fellow member of Youtube Music, YouTube Premium, or YouTube TV

You lot can get in impact with us for support with purchases or memberships.

Historic period-restricted content

Sometimes content doesn't violate our policies, but it may not exist appropriate for viewers under 18. Age-restricted videos may not be viewable to users who:

  • Are under 18 years of age
  • Are signed out
  • Are watching YouTube videos embedded on near third-party sites

Learn more most watching age-restricted videos.

Restricted Mode

Restricted Mode is an optional setting that screens out potentially mature content you or others using your devices may prefer not to view. When Restricted Mode is turned on, comments may not be viewable. Yous can plough Restricted mode on or off.

Note: Restricted mode works on the browser or device level, so it must be turned on or off for each browser or device you lot employ.

Issues downloading videos

If you don't accept YouTube Premium or if downloading videos isn't available to you, you tin't download videos. If you can download videos, but you're running into issues, try some of these downloading troubleshooting tips.

Account error issues

If you're running into issues with your account, these manufactures may have more info:

  • Problems accessing YouTube
  • Get help signing in to YouTube

If the above steps don't piece of work and you're still having problem, allow us know past submitting feedback.

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